Global FMCG S/4HANA Transformation

When a global FMCG leader completed its ambitious S/4HANA greenfield implementation, the organization found itself at a pivotal moment. The project had successfully delivered a modern digital core, but the shift from implementation to steady-state operations required structure, clarity, and stability. The company needed a partner capable of guiding the transition, aligning global teams, and establishing processes that would support long-term success.

Our team stepped in to lead the handover to support, ensuring the new S/4HANA environment was ready for day-to-day operation across multiple regions and business units. We coordinated the knowledge transfer between project teams and support functions, closed critical process and documentation gaps, and brought structure to incident handling and operational governance. To ensure sustainable stability, we introduced a robust Change Procedure designed specifically for a central S/4HANA platform—complete with governance models, approval flows, and standardized methods for evaluating and deploying system changes.

With these foundations in place, the organization quickly moved from post-go-live turbulence to predictable, well-governed operations. Incidents were reduced, resolution times improved, and both IT and business stakeholders gained a clearer, more collaborative way of working. Most importantly, the company emerged with a scalable operational framework that supports continuous improvement and future innovation—allowing the S/4HANA platform to deliver real value across its global FMCG landscape.